Design innately ushers in change. In fact, it’s acknowledged in the fundamental principles of design, where a project is to solve a problem, challenge the status quo and benefit all that engage with it. This emboldens opportunities to make a meaningful impact – for designers to look beyond classic indicators of design success such as aesthetics and commercial triumph to empower marginalised voices and energise systemic change.

Apart from the immediate indicators of a good design – does it work as planned? – design success in the social sphere is largely based on ongoing feedback from the end user. This begins from the community engagement stage of design and continues with insights from users throughout the ideation, prototyping, testing and implementation stages. It doesn’t end there – true success can only be captured by observing, measuring and validating its positive impact alongside all stakeholders over time. Mistakes and iterations are all part of the process.

Technically, all designs will impact society, but a greater self-awareness and eagerness to trace their ramifications in recent decades has emboldened a new lens for real-world systems, products, services and projects to be looked through. A fresh field of design has evolved, as have more user-centric and universal design methodologies that address social, environmental and humanitarian issues in society.

Whether it’s a project specifically designed to create meaningful change, or a design that considers its ongoing social impact, socially conscious design looks like it’s here to stay. Read on to explore the key elements of designing for social impact and discover some Australian Good Design Award winners embodying a purposeful future vision.

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Key elements of socially impactful designs and processes

Designing for social impact, both to solve societal problems and to better understand the ramifications of a project, is centred around those who engage with the end product. This means it draws on user-centric design principles to listen, learn, understand and innovate beyond commerciality.

NESTA’s Geoff Mulgan summed it up well in a 2014 piece describing the intersection of design and social impact: “We’re at a fascinating moment when design needs to learn as well as teach if its full potential is to be realised”. This involves:

• Human-centred approaches
  
  To holistically identify the true needs of a community, group or a society, designers need to place the aspirations of them all at the centre of the design process. This involves implementing collaborative and participatory design principles, conducting thorough research, engaging directly with target audiences and learning of their experiences and behaviours. Through empathy and an understanding of diverse perspectives, designers can create relevant solutions, enhance lives and also foster a sense of ownership and empowerment within the communities they are designing for.

• Sustainable and ethical design
  
  Socially impactful designs zoom out from the individual level to consider a design solution’s interactions with the environment and its ethical considerations. For our planet, this might look like the integration of sustainable and circular design principles such as eco-friendly materials, minimal waste and energy efficiency. Ethically, it may involve designing with integrity, respecting cultural diversity, avoiding exploiting labour and challenging social inequalities.

• Systems thinking
  
  Socially conscious designers recognise the role that economic, environmental, political and cultural systems play in exacerbating social issues. The adoption of a systems thinking approach therefore allows designers to identify the root causes of a problem within various social structures and pinpoint opportunities for intervention or innovation. This involves the analysis of any relationships, dependencies and feedback loops within a system.

• Innovation and creativity
  
  Social impact design is all about tackling complex problems. While this may sometimes require complex solutions, the answer could also be rather novel, meaning conscious designers always need to think outside the box and explore all possibilities to bring about positive change.

• Measurable impact and evaluation
  
  As aforementioned, success in the social sphere of design is focused on user outcomes and measurable results. To measure clearly, accurately and in-line with the visions of their target audiences, designers set informed goals and indicators to assess the effectiveness of their innovations. Communities are engaged, feedback is sought and data is collected to be evaluated with respect to these objectives and expose what works, what doesn’t and what needs to be refined.

• Scalability, replicability and knowledge sharing
  
  An integral part of socially impactful design is the desire to stir meaningful change at both the project level and beyond. This requires designers to be willing to share their results to further accelerate whole-society difference and also aim to develop scalable, adaptable solutions for different contexts. Resource availability, cultural considerations and local infrastructure all come together in this zoom-out stage, with many designers even collaborating with policymakers, organisations and investors to secure ongoing positive impact.

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Awarding conscious excellence

The Australian Good Design Awards have long championed the incredible role designers of all calibres play in the formation of a brighter, safer and more prosperous future for our greater society. Design impact is embedded in the judging criteria of all Award categories, with the Social Impact category specifically focusing on designed solutions that meet pressing unmet social needs, improve people’s lives, drive societal change and promote environmental sustainability.

The 60th anniversary of the Australian Good Design Awards was in 2018 and centred around design for social impact.

“Designers and architects are optimists”, said Dr. Brandon Gien, CEO of Good Design Australia, in an interview with the Australian Financial Review that year. “We look at design as a way of creating a better future.

“We’re living in a volatile, topsy-turvy world. If we are going to provide a better future for our planet, it requires imagination. Design is one of the ways we can make it happen.”

Now into the Awards 65th season, social impact is still top of mind. Discover a few decorated Award winners from the 2022 Australian Good Design Awards below:

• One Stop One Story Hub

Thriving Communities Partnership brought together over 30+ corporate, government and community organisations, alongside people with lived experience, to co-design the 2022 Good Design Award Gold Winner – One Stop One Story Hub (OSOS). The OSOS is a world-first digital triage service providing people impacted by family violence, and their advocates, a single point to access support services in a secure way. It challenged a lack of awareness of available support, a general mistrust of organisations and the complexity of modern service navigation.

Learn more

• Map Your Future

Budding from a series of in-school workshops, Map Your Future is a free, co-designed online program that enables young disabled people to set goals and get the right support to achieve them. It promotes strength-based questioning and thinking – “What would I like to do?” as opposed to, “What can’t I do?” – and leads with a theme of disability pride. The 2022 Good Design Award Winner brings community informed guidance to young people at home and fosters strong, independent futures.

Learn more

• Lyf Support

2022 Good Design Award Winner – Lyf Support – is a text-based chat service that instantly connects vulnerable individuals in crisis with mental health experts. It challenges current pitfalls in Australia’s mental health support system that’s affordable and accessible for everyone. From anywhere at any time, a professional is ready and waiting. Lyf Support offers immediate help – no drawn out questionnaires, referrals, matchmaking or waiting on hold. At the touch of a button, Lyf Support is there.

Learn more

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Explore the Good Design Index for more stellar examples of good design

As the 2023 Jurors come together to evaluate, crown and celebrate the brightest designs of this year’s hallmark Award season, why not turn back the clock and discover some innovations of the past? Search by category or have a blind deep dive – find inspiration either way.

DIVE INTO THE GOOD DESIGN INDEX HERE

As described by the Australian Design Council, design is a core capability and problem-solving tool for the 21st century. Not only does it empower products, services and technologies that speak to and lead the world, design can similarly energise business strategy. 

By embedding design thinking and methodology into business practices, companies strategise for diversified, long-term growth and success. Their innate focus on understanding customer, stakeholder and internal needs is at the core of it all, allowing compelling frameworks and innovations to evolve, be refined and cemented.

Design transforms businesses with a comparative advantage into competitive advantage. Read on to discover how design-led strategy can catalyse business success in our dynamic modern industry.

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Dynamism with design

While traditionally associated with product and service design, design thinking in the strategic sense has come a long way since its fledgling beginnings in the mid-20th century. It was then that pioneers Herbert Simon and Buckminster Fuller began to advocate for more empathetic and human-centred design approaches to problem-solving beyond just the products and service businesses create. They highlighted design’s potential on an organisational level that would only grow.

The years leading up to the turn of the century saw the rise of design as a competitive advantage. Companies such as Apple in the 1980s embodied the movement, applying design-thinking not only to create products that emphasised distinctive aesthetics, but also in areas of usability, user experience, marketing and organisational structure and strategy. The term, “design thinking”, was subsequently coined in the 1990s and popularised by numerous design consultancy firms and education institutions such as Stanford’s d.school.

Now, in the 21st century, the ability of design methodologies, frameworks and thinking has gained widespread adoption throughout global industries. Their ability to foster innovation and solve complex business problems has been increasingly emboldened, helping organisations strategise for agility, customer-focus and competitiveness in a rapidly changing marketplace.

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How design-led strategies can amplify business

Design-led strategies are empowered by the non-linear and iterative design-thinking process. It involves five phases – empathise, define, ideate, prototype and test – which design experts say challenges problems that might not be visible from surface level evaluations. This allows businesses to:

• Empathise and collaborate with stakeholders

Design thinking promotes collaboration and empathy within all stakeholder groups, namely customers, clients, partners and internal business entities. Whether it’s through surveys, research, interviews or observation, this helps companies gain a deep understanding of needs, challenges, aspirations and the various intersections of players. 

• Better define the problem

Putting the diverse perspectives of the first design thinking stage into play, businesses are better able to define the problems or opportunities they want to address. The expansive insights open the doors to possibly unforeseen and unsatisfied needs, helping realign strategies away from previous business goals to meet them. This clearly sets a direction for the next steps forward.

• Freely ideate and brainstorm 

The design thinking process encourages businesses to generate solutions and strategies without judgement. This involves cross-disciplinary collaboration between internal departments for ideation so that a range of innovative possibilities and ideas evolve. 

• Emphasise prototyping and iteration

While prototyping a business strategy might be more abstract than that of a service or product, a somewhat tangible representation or simulation of an initiative can be crucial for strategic experimentation and ideation. Whether it’s in the form of a visual representation, roleplay or simulation, prototyping allows businesses to see how a strategy might play out before it’s iterated further or tested.

• Test, validate and refine

Prototype tests internally with employees or externally with customers, for example,  gather valuable data and insights for businesses. The feedback and findings can help validate the viability of an idea, or expose its insufficiencies. Either way, opportunities for refinement will likely arise and empower the most dynamic and adaptable strategy.

• Embrace a culture of innovation

Linking back to the mantra of the Australian Design Council once again, design enables effective innovation across products, services, systems, experiences and business models. By applying its principles in strategy, businesses are able to foster a culture of innovation that embraces experimentation, creativity and continuous learning.

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The key to ongoing business success?

When applied to business strategy, design thinking enables businesses to better understand their customers, identify opportunities and act on them through a holistic and innovative process. It’s in this way that companies can gain an indispensable strategic advantage and cement a strategy ideation approach that is dynamic and reactive.

Stay ahead, enduringly innovate and strategise for long-term success with design. 

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Explore the Good Design Index for more stellar examples of good design

As the 2023 Jurors come together to evaluate, crown and celebrate the brightest designs of this year’s hallmark Award season, why not turn back the clock and discover some innovations of the past? Search by category or have a blind deep dive – find inspiration either way.

DIVE INTO THE GOOD DESIGN INDEX HERE