Central Station, Australia’s busiest transport hub with over 250,000 daily users, required integration of a new transport mode and major upgrades. Research developed in collaboration with WoodsBagot, and JMP Architects identified and validated design changes to enhance accessibility, inclusivity, and the overall customer experience across key areas of the station.
Humanising the Impact of Systems on Families Through Storytelling
Commissioned by Kiind, this project amplified the voices of parents and carers navigating support systems for children with disability and chronic conditions. Using innovative and empowering family-led research methods, we uncovered powerful insights, shared them with decision-makers, and fuelled Kiind’s advocacy – turning Lived Experience into a force for systemic change.