Employing Design research and Service at a grand scale, The Australian Department of Defence (DoD) has taken significant strides towards modernising its service delivery with Service Connect; a digital platform that streamlines access to services for Australian Defence Force personnel and members of the Australian Public Service.
Breaking Down Silos to Create a Unified, Customer-Centric Experience with John Holland Group
The Customer Experience Company (CEC) worked closely with John Holland Group (JHG) to gain a deep understanding of their customers’ needs. This allowed JHG to implement ways of working that ensured they were creating positive experiences at every stage of a project from the tendering process to final delivery.