ServiceConnect: Accessing Information and Services at Australia’s Largest Government Department

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2023
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Design Research
Designed By:
- The Customer Experience Company (CEC)
- in collaboration with Accenture
- in collaboration with Accenture Song
Commissioned By:
Australian Government Department of Defence
Designed In:
Australia
Employing Design research and Service at a grand scale, The Australian Department of Defence (DoD) has taken significant strides towards modernising its service delivery with Service Connect; a digital platform that streamlines access to services for Australian Defence Force personnel and members of the Australian Public Service.