Meld Studios were engaged to understand the visitor experience at the Australian Centre for the Moving Image (ACMI) in Melbourne. We focused on behaviours, systems and processes surrounding the delivery of services to visitors. This enabled ACMI to develop and execute a vision for service delivery encompassing gallery spaces and enhancing the interactions between visitors, staff, and ACMI.

COVID-19 created unprecedented change – periods of lockdown, remote working, and restrictions on businesses operations created a devastating impact on commerce and community. In response to this the City used the ‘City of Sydney Innovation Methodology’ to understand impacts and design appropriate solutions to accelerate economic and social recovery.