Australian Centre for the Moving Image – Visitor Experience
- Kimberley Crofts, Meld Studios
- Jack Huston, Meld Studios
- Steve Baty, Meld Studios
Seb Chan, ACMI
Meld Studios were engaged to understand the visitor experience at the Australian Centre for the Moving Image (ACMI) in Melbourne. We focused on behaviours, systems and processes surrounding the delivery of services to visitors. This enabled ACMI to develop and execute a vision for service delivery encompassing gallery spaces and enhancing the interactions between visitors, staff, and ACMI.