The Tactile Tools co-design method brings together diverse groups of people to solve complex problems, iteratively and collaboratively. The toolkit draws from human-centred design research and has been used by over 250 professionals in aged care and healthcare to solve complex problems, including redesigning end-of-life experience.
Evolving customer digital self-service
Customer self-service is a critical element for a seamless customer experience. This mixed methods research revealed the qualitative and quantitative properties necessary for the successful design of Yarra Valley Water’s new self-service portal, My Account.