Evolving customer digital self-service
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2021
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Design Research
Designed By:
- CX Practice, Yarra Valley Water
Commissioned By:
Yarra Valley Water
Designed In:
Australia
Customer self-service is a critical element for a seamless customer experience. This mixed methods research revealed the qualitative and quantitative properties necessary for the successful design of Yarra Valley Water’s new self-service portal, My Account.