60+ services were in place to deliver family and social services to a remote community. We developed a whole-of-system, human-centred design approach to map services and design a decision-making tool to ensure child and family wellbeing. We aligned services to core community needs, ensuring no one falls through the cracks.

Mentally Friendly worked with the ACT Government’s Family Safety Hub to co-design a service to support frontline community workers to better recognise and respond to financial abuse, with a follow-on embedded and collaborative service model, to tackle the ‘hidden problem and hidden solutions’ associated with financial abuse.