RAC CoLAB and RAC’s Social and Community Impact team conducted a design research project to understand the behaviours, risks, and needs of young novice drivers in Western Australia. We identified key safety gaps and informed four concept directions aimed at improving driver capability, reducing risk-taking behaviours, and supporting safer outcomes.
Central Station Sydney Metro – Customer Centred Design
Central Station, Australia’s busiest transport hub with over 250,000 daily users, required integration of a new transport mode and major upgrades. Research developed in collaboration with WoodsBagot, and JMP Architects identified and validated design changes to enhance accessibility, inclusivity, and the overall customer experience across key areas of the station.