Floods, fires and global pandemics. How can design, and collaborative design research, make a difference? What if we understood disaster recovery as a service that can be designed? After a disaster, people interact with businesses, governments and community sectors. How does that complex ecosystem support people to respond and recover?
Evolving customer digital self-service
Customer self-service is a critical element for a seamless customer experience. This mixed methods research revealed the qualitative and quantitative properties necessary for the successful design of Yarra Valley Water’s new self-service portal, My Account.