Who Said Contact Centres are Dead?
-
2016
-
Service
Commercial Services
Designed By:
- The Customer Experience Company
Commissioned By:
AMP
Designed In:
Australia
Imagine transforming frustrating, disjointed experiences into a satisfying revenue-enhancing interaction.
By creating genuine needs-based conversations, CEC made it simpler and easier for customers to interact with AMP about their known and undiscovered needs. With this refreshing change, AMP unlocked $100 million in revenue and a 20 point uplift in NPS.