NCR SelfServ 81 – Multi-Function Branch Assisted Service ATM

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  • 2018

  • Product Design
    Commercial and Industrial

Designed By:

  • NCR User Centred Design

Commissioned By:

NCR Corporation

Designed In:

United Kingdom

The SelfServ 81 is a premium interior walk-up ATM from NCR featuring options including Interactive Teller for remote assisted service integration as well as Interactive Banker for in-person assistance compatibility. Designed for ease-of-use, delivering an exceptional assisted self-service experience and capable of handling the highest possible transaction volumes.


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  • NCR SelfServ 81 supersedes the market creating NCR SelfServ 91 building on the original concept of a core terminal enhanced with additional functionality housed in 'side-cars' on one or both sides to deliver teller equivalent services either self-service, or assisted service by tablet carrying service representatives in store (during banking hours) or remotely through full video delivered interactive agent assistance (24x7). Low profile in a sympathetic scale of other branch interior furnishings and the terminal is designed to be clad or branded to visually integrate it with other interior fixtures.

  • The design of the NCR SelfServ 81 embodies a significant change to the physical consumer interface of the ATM driven by consumer interaction with self-service; that is the move from card and PIN identification and authentication to pre-staged and pre-authorized transactions and contactless interaction; the relative positions of the key interface elements have been refined to support this changing behavior. The financial industry’s desire for higher functionality in the media handling devices, combat increasing security challenges, a desire for larger displays for marketing and lead through were all challenges the design team tackled.

  • Access to cash is a basic human right. The NCR SelfServ 81 provides a simple user interface for cash withdrawal and deposit transactions as well as a wide range of automated banking transactions. The always open channel (the ATM) contributes to bank brand reputation and the client loyalty by adding security, trust and 24x7 availability. Physical fulfillment of the digital experience. Designed for a global market, User Centered Design team took into consideration the standards and legislation for accessible products from over 30 countries.

  • The ATM is increasingly being considered as an integral part of the branch by bank staff team – ease of replenishment and maintenance, intuitive interfaces have contributed to its acceptance and adoption. Automation of the high-volume routine transactions free up the staff to add valuable assistance and advise clients enhancing the bank's brand. Whereas earlier generations of ATMs have taken a "utilitarian" approach to the appearance the NCR SelfServ 81 take its visual cues from consumer technologies including mobile technologies that consumers are expected to more frequently use to interact with the terminal. The objective is to delight our customer and enable them to delight their consumers. Gone is gray plastic to be replaced with black, edge-to-edge glass, with cast metal shutters and details. The result is smooth, sleek easy to clean surfaces. Not only are they aesthetically more refined, but they are much more difficult for criminals to compromise. Where plastic remains, it is minimized and used to provide the optimum shape and size of opening and guides for the error free removal and insertion of each specific type of media (bank notes, check, coins, printouts).