Leaving no one behind – designing ACT government services for inclusion at scale

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2021
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Design Research
Designed By:
- Violet Rish - Future Friendly
- Peter Henderson - Future Friendly
- Yasin Masukor - Future Friendly
- Anthony McGinness - Future Friendly
Commissioned By:
Bettina Konti - ACT Government
David Colussi - ACT Government
Tracey Smith - ACT Government
Designed In:
Australia
Government services must deliver for everyone in our diverse community. Too often, those most in need are left behind. So together with the ACT Government we led a research project to uncover the barriers people experience when accessing services, and explore how government services can be designed more inclusively.