Australia’s first online Family Violence Intervention Order Application

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  • 2020

  • Social Impact

Designed By:

  • Today

Commissioned By:

Magistrate's Court of Victoria

Designed In:

Australia

We worked with the Magistrate’s Court of Victoria to design and implement the first online Family Violence Intervention Order Form (FVIO) in Australia. A complex paper-based application of over 12 pages was brought into a streamlined online experience allowing a safer and more efficient experience for violence survivors.


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Image: Illustrator: Ryan A McShane
Image: Illustrator: Ryan A McShane
Image: Illustrator: Ryan A McShane
Image: Illustrator: Ryan A McShane
  • CHALLENGE
  • SOLUTION
  • IMPACT
  • MORE

  • More than 85,000 family violence intervention orders (FVIO) are filed each year across 52 courts in Victoria. Up until now, the FVIO form has been paper-based and processed manually, resulting in numerous complexities for applicants who successfully lodge a form and potentially even more for those unable to complete the process. We had an opportunity to bring one of Australia's most important forms online.

  • We designed and built a new way for Victorians to access online assistance during family violence. From a vast set of (necessarily) complicated requirements, we were able to deliver a robust user application form and a streamlined portal for court registrars. We were able to improve the service experience, bringing people greater access to a much-needed service in times of crisis.

  • As of early February, 2020, this is the first online form for a family violence intervention order in Australia. Over the course of the coming months, we are working with the Magistrate’s Court of Victoria to help enhance the form and design and facilitate a change management program across Victoria’s 52 courts.

  • "We engaged Today to design and deliver digital user research, user experience design, build, cloud hosting and release services for a highly complex online form, incorporating back office workflow and integration with our legacy case management system. Their insightful user research informed the redesign of the prototype online form to significantly improve the user experience, reduce user data entry and streamline the presentation of the form pages. They worked collaboratively with the business and IT teams to ensure successful online form technical build and integration, adjusting their approach to accommodate our evolving business requirements to ensure maximum benefit to the client and our operations. I highly recommend Today to any organisation seeking a talented, collaborative and agile technology delivery partner." Richard Hodge, Manager Court Experience, MCV