Arapaki Manners Library & Service Centre

-
2020
-
Service
Public Sector Services
Designed By:
- Wellington City Council
Commissioned By:
Wellington City Council
Designed In:
New Zealand
Project Manager, Lisa McGrath led a project to relocate Wellington City Council Service Centre. Using her service design skills and experience, she seized an opportunity to add value to the customer experience. She challenged the traditional, theoretical, pen-to-floorplan method and opted for an experiential and human-centric design approach.