How might we transform Hume’s service-delivery model to reimagine and redesign how their customers experience community housing?

ThinkPlace worked with Hume to co-design the future experience of customers and employees through the development of a Customer Experience Strategy. We took a unique, human-centred approach to collaboratively design strategic, practical change.

Creating a sustainable circular economy for original design, ‘Cultivated’ restore, reinvigorate or recycle authentic furniture and lighting. We believe in the quality and longevity of quality design furniture and offer refurbishment and buy-back options so that aged, worn or end-of-life pieces can function for many more lifetimes to come.