The National Disability Data Asset pilot is designing a way to de-identify and link all available disability community data across jurisdictions. Helping facilitate better, evidence-based decisions.

Through design, collaboration and prototyping with community and policy-makers we redefined how to ensure decisions are based on data, without treating people like statistics.

How might we transform Hume’s service-delivery model to reimagine and redesign how their customers experience community housing?

ThinkPlace worked with Hume to co-design the future experience of customers and employees through the development of a Customer Experience Strategy. We took a unique, human-centred approach to collaboratively design strategic, practical change.