The Customer Experience Company (CEC) worked closely with John Holland Group (JHG) to gain a deep understanding of their customers’ needs. This allowed JHG to implement ways of working that ensured they were creating positive experiences at every stage of a project from the tendering process to final delivery.

Victoria’s Biosecurity Statement is a compelling, narrative-driven document that unifies complex and varying stakeholder perspectives into a single, cohesive statement. Created by using co-design methodologies, the statement is now setting a new standard for how government agencies should create other directional statements.