Sydney Metro’s future Southwest metro line faced accessibility challenges ensuring minimal gaps between the platform and train. This project conducted research with customers disproportionally impacted by boarding and alighting barriers to ensure the future Platform Screen Doors and Mechanical Gap Fillers at platforms are accessible and safe for all passengers.

This case study uses an innovative service design approach to develop a culturally sensitive communication strategy in a visual format, amplifying the voices of ethnic Chinese women with gestational diabetes. It raises awareness and understanding, bridging gaps between healthcare professionals and the community to enhance healthcare delivery and support.