Mark Elizondo

Lead Service Designer | Experience Strategy & Transformation
Commonwealth Bank

SERVICE DESIGN JUROR

Mark is a seasoned designer whose work sits at the intersection of empathy, systems thinking, and transdisciplinary collaboration. His practice focuses on delivering innovative services and experiences that address complex social, technological, policy, and built‑environment challenges, with a strong emphasis on purpose, sustainability, and long‑term impact.

His career highlights include early leadership in applying virtual reality to support usability testing within built‑environment contexts, strengthening user influence across complex spatial and service systems. Mark values reciprocal learning across disciplines, recognising lived experience alongside professional and academic insight.