A design led business transformation, which has taken the customer experience from a simple ‘check and respond’ utility to a full service mobile proposition. Enriching the lives of our customers as they’re out and about, driving a significant return on investment.
The new experience has seen:
Double the volume opting into fingerprint login in first 2 weeks, for faster convenient access
Quick Balance set up increased to over 27,000 new users per week from previous avg. of 2,200 and setting a new record with over 500,000 uses per week
Over 10,000 favourite payments per week
Over 1,000 paper statements suppressed per week, three time the average
Over 200 screens & 40 features condensed into an elegant design