Westpac’s new Online Banking service gives customers more control of their finances through a consistent, simple, helpful and secure omnichannel experience underpinned by:
– 105 backend systems
– 65 real-time services
– 178 batch interfaces
– Over 70,000 test cases
– 1,500+ customer and business requirements.
Four years of good design practice management within a massive transformational program makes the complex appear simple. Our design goal: help customers to develop positive financial habits through small behavioural changes ‘in the moment’. The result; a meaningful, personalised picture of finances – including non-Westpac accounts presented through a simple, modern interface.