Integrated Journey Maps Improve the Wellbeing and Safety of Children

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2021
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Service
Public Sector Services
Designed By:
- Nous Group
- Kirsty Elderton, Dan Fine
- Alannah Tran, Bhairavi Raman
- Tim Esmonde, Matt Torney
Commissioned By:
Victorian Department of Education and Training
Lisa Gandolfo, Susan Dobson
Biddy McPhee-Lam, Maxine Ewens
Loreta Camerlengo
Designed In:
Australia
To rethink the way child welfare information is shared, Victoria’s Department of Education and Training engaged Nous to work with participants in the child safety system to create integrated user journey maps showing current and potential future experiences. These are being used to design a centralised information-sharing system, Child Link.