Stephanie Pemberton

Associate Director, Design Thinking
KPMG Australia

A Customer Experience and Design specialist with 20 years’ experience as a qualified Industrial Designer leading the development of complex commercial and high-profile products and services across multiple industry sectors.

Recently appointed Associate Director of Design Thinking within the Customer, Brand & Marketing Advisory (CBMA) at KPMG, Stephanie joins the team in further rounding out the firm’s Design Thinking offer.

Stephanie most recently worked in aviation as Customer Experience Lead on some of the largest aircraft programs at Qantas Airways, including the Qantas A380 and A330 fleet reconfiguration programs, and new Dreamliner fleet design strategy. There she was also Customer Experience Lead on the Qantas Domestic Perth, and Qantas Domestic and International Brisbane lounges precincts.

Stephanie’s approach to Design Thinking, Agile and Lean Startup methodologies has led to award-winning and patented solutions across the aviation, industrial, digital, FMCG, telecommunications, medical, automotive and consumer products sectors.

Stephanie is also a past Program Director and long-standing associate of the Good Design Awards, Good Design Australia and Standards Australia, Australia’s national bodies for design assessment and standards development. She is excited to return in a judging capacity for the program’s 60th anniversary Awards.